对接到你的客服体系

<script>
  window.zhixinConfig = {
    token: 'YOUR_WIDGET_TOKEN',
    primaryColor: '#6366f1',
    position: 'right',        // left | right
    greeting: '您好，有什么可以帮您？',
  };
</script>
<script src="https://cdn.askzhixin.com/widget.js" async></script>

URL:      https://api.askzhixin.com/api/channels/wechat_official/callback/{tenantId}
Token:    在控制台生成
EncodingAESKey: 在控制台生成
消息加解密方式: 兼容模式

URL: https://api.askzhixin.com/api/channels/wecom/callback/{tenantId}
Token: 在控制台生成
EncodingAESKey: 在控制台生成

URL: https://api.askzhixin.com/api/channels/dingtalk/callback/{tenantId}
Token: 控制台生成
AES Key: 控制台生成

curl -X POST https://api.askzhixin.com/api/chat/conversations \
  -H "Authorization: Bearer sk-xxxx" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_name": "张三",
    "channel_type": "api"
  }'

curl -X POST https://api.askzhixin.com/api/chat/conversations/{convId}/messages \
  -H "Authorization: Bearer sk-xxxx" \
  -H "Content-Type: application/json" \
  -d '{
    "content": "如何申请退款？",
    "role": "user"
  }'

curl https://api.askzhixin.com/api/chat/conversations/{convId}/messages \
  -H "Authorization: Bearer sk-xxxx"

订阅事件示例：
- conversation.created       新对话创建
- message.received           收到客户消息
- emotion.escalated          情感升级
- escalation.triggered       触发转人工
- escalation.assigned        坐席分配
- conversation.closed        会话关闭
- ticket.created             工单创建

Header: X-Zhixin-Signature: sha256=xxxxxx
Body: { "event": "escalation.triggered", "data": {...} }

校验：
expected = HMAC-SHA256(rawBody, webhookSecret)
if (expected !== signature) return 401;

curl -X POST https://api.askzhixin.com/api/customers \
  -H "Authorization: Bearer sk-xxxx" \
  -d '{
    "name": "张三",
    "email": "zhangsan@example.com",
    "phone": "138****5678",
    "vip_level": 3,
    "tags": ["高价值", "退款"]
  }'

curl -X PATCH https://api.askzhixin.com/api/tickets/{ticketId} \
  -H "Authorization: Bearer sk-xxxx" \
  -d '{ "status": "resolved", "resolution": "已退款" }'